Shipping & Refunds
Expected delivery times & costs
UK / 2-5 business days / £3 (free for orders over £35)
Europe / 2-11 business days / £10 (free for orders over £100)
Everywhere else / 3-17 business days / £15 (free for orders over £150)
Order cut off time is 9am GMT. Handling time is 1-3 working days.
Shipping cost and tax
Shipping costs are calculated based on order value, weight and delivery address. All UK Orders above £35 qualify for free standard shipping.
International orders may incur duties, fees, and import taxes upon delivery. This charge is determined by your local customs authority and must be paid to your local carrier or government in order to receive your order. These fees are not collected by Seeking Sukoon. Seeking Sukoon is unable to refund any additional duties, fees, or import taxes.
Change of address
To change the delivery address on your order, please contact us via email at hello@seekingsukoon.com within 3 business hours. We are unable to change the address of deliveries that have already gone out.
Delayed & Damaged Orders
If your order has been delayed for over a week, please contact us via email at hello@seekingsukoon.com.
If you find that a package is damaged in transit, please reject the package from the courier if possible and contact our customer service. If the package was delivered without your presence, please contact customer service for the next steps.
Refund Policy
We accept refunds within 14 days of delivery. To be eligible for a return, your item must be unused, in the original packaging and in the same condition that you received it. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and whether the refund is approved or rejected.
If your refund is approved, a credit will automatically be applied to your credit card or original method of payment. Please allow up to 5 working days for your refund to come through.
If your return is rejected, partial refunds may be granted.
Any item not in its original condition, damaged or missing parts, or any item that is returned more than 14 days after delivery may be eligible for a partial refund.
Please contact us via email at hello@seekingsukoon.com to apply for a return or refund.
Which items can I return?
We accept most items for a refund as long as they meet the requirements above.
Items that cannot be returned include:
Palestine Sweatshirts/Hoodies, Gift Cards, Sale items, Customised items and Sajdah Slates (for sanitary purposes).